Magic Numbers - terms and conditions

pay monthly and pay as you go plans

Magic Number terms and conditions vary depending on whether you are on a pay monthly or pay as you go plan. The relevant pay monthly Magic Number Terms & Conditions apply from the corresponding date when you had the Magic Number service added to your account.

Magic Numbers on pay monthly plans (effective from 2nd April 2009)
see pay monthly terms and conditions

Magic Numbers on pay as you go
see pay as you go terms and conditions

Magic Numbers on pay monthly plans (1st August 2006 - 1st April 2009)
see pay monthly terms and conditions

Magic Numbers on pay monthly plans (1st April - 31st July 2006)
see pay monthly terms and conditions

Magic Numbers terms and conditions for pay monthly plans

Magic Numbers - person to person calls to a Magic Number made in the UK will be included. You may choose an additional Magic Number every 6 months. You may also change any Magic Number once every 6 months. A Magic Number can only be a mobile phone number managed by Orange UK on the Orange Mobile UK network or a 2nd line number on the Orange UK Broadband Access network as part of any eligible Orange home package. On entry of a Magic Number, Orange will check to ensure that this number is within permitted number ranges and not one that has been excluded by Orange in its absolute discretion.If a number ceases to be within these ranges or is excluded it will be removed from your Magic Numbers. It could take up to 24 hours for Magic Number changes to become active.

back to top

Magic Number terms and conditions for pay as you go plans

  1. Magic Numbers (the “Offer”) is open to new and existing eligible Orange pay as you go customers.
  2. Eligible customers who satisfy the tariff requirements can enter their first number via 'Your Account' (http://www.orange.co.uk/youraccount/) or through Customer Services by calling (450 from an Orange PAYG phone).
  3. Pay as you go customers will receive three Magic Numbers at opt-in.
  4. The Offer is not available for those customers on the Free Text Trigger tariff, on the Racoon tariff or who have the Free Evening Calls promotion. Customers can call Orange customer services and ask for this promotion to be removed from their account, in which case they will become eligible for the Offer within 24hrs.
  5. A Magic Number can only be a mobile phone number managed by Orange UK on the Orange Mobile UK network or the Orange UK Broadband Access network as part of the Wireless & Talk Service. On entry of each Magic Number, Orange will check to ensure that it is a valid Orange number and not one that has been excluded. The Offer includes standard person to person voice calls to the customer's Magic Numbers managed by Orange UK on the Orange Mobile UK network or the Orange UK Broadband Access network as part of the Wireless & Talk Service, whilst within the UK. All other calls and services are excluded and will be charged at standard rates.
  6. If you currently have a pay as you go Offer, your Magic Numbers Offer will take your existing Analysis Date. Any top-ups that count towards your existing Offer will also be considered for your Magic Numbers Offer.
  7. Upon opting-in for the Magic Numbers Offer, pay as you go customers will receive the Reward until their next analysis date, regardless of top-up.
  8. If you do not currently have an Offer, your top-ups over the previous 30 days will be taken into consideration. If this Accumulated Amount is £10 or greater, you will receive the appropriate Reward/s within 72 hours and the Offer will move onto Monthly Analysis. If this Accumulated Amount is less than £10, your Reward will be suspended and your Offer will move onto Daily Analysis.
  9. When in Daily Analysis, once your Accumulated Amount reaches a minimum of £10, the appropriate Reward will be provisioned within 72 hours, your Analysis Date will be reset to one month in the future and the Offer will go onto Monthly Analysis.
  10. When in Monthly Analysis, all top ups made during the Monthly Analysis Period will be analysed on the Analysis Date and the appropriate Reward/s will be provisioned within 72 hours.
  11. If you do not qualify for your Reward/s on your Analysis Date, your Reward will be suspended and the Offer will move onto Daily Analysis.
  12. You will not be able to make any changes to your Magic Numbers while the Reward is suspended. On entering your first number for the first time, you will receive the Reward until the analysis date at the end of the Monthly Period, regardless of spend.
  13. If the Analysis Date falls on the 29th, 30th, or 31st of a month, the Analysis Date will be set to the 28th.
  14. Your Accumulated Amount will be reset to zero on each Analysis Date.
  15. The Reward is such that when a customer tops up by the minimum monthly top-up of £10 or more prior to the end of the Monthly Period, and has entered a Magic Number/s, they will receive a discounted flat rate of 20p for one continuous call up to an hour of calling to the Magic Number/s every time they call that Magic Number until the end of the next Monthly Period.
  16. Orange will inform you by text when you qualify for your Reward/s. At all other times calls will be charged at standard rates.
  17. Any Reward/s you may have earned prior to joining the Offer will remain on the account for the duration of their original reward period.
  18. Once the Magic Number has been entered, you will be given the Reward every time you call that Magic Number (subject to paragraph 5 above) until the number is removed from their Magic Numbers list, or until the Magic Number becomes ineligible (for example, if the Magic Number no longer remains connected to the Orange network). The Reward will take precedence over any other Extra, offer or promotion that would normally cover an Orange UK call.
  19. The 20p charge (the “Charge”) of the Reward will be made on the first second of the call to the Magic Number irrespective of call duration (providing that the call does not exceed 60 minutes). After the first hour of the call, subsequent minutes on the same call will be paid for out of the customer's credit at Standard rates. It will not be possible to decrement any bundle (e.g. an Extra) should the customer have one.
  20. To make a call to a Magic Number you must have a minimum credit of at least 20p. If you have an airtime credit of less than the cost of a Magic Number call you will be unable to call a Magic Number until you use either your two free reserve calls or top up your balance to above 20p.
  21. Customers making use of the Magic Numbers Reward will only have one opportunity each month to change or amend their list of Magic Numbers. If a customer has not met the minimum monthly top-up and the Reward has been suspended the customer will not be able to make changes to their Magic Number list.
  22. For customers with the Reserve Tank Offer, please view the Reserve Tank terms for detailed information on your eligibility for the Magic Numbers Reward.
  23. Customers who have accumulated any Magic Numbers and who subsequently move to PAYM will lose all of their Magic Numbers.
  24. The Reward is subject at all times to a fair usage policy. The maximum total call duration to your Magic Numbers during a day is 3 hours. Should the customer exceed this limit, Orange reserves the right to charge subsequent calls to Magic Numbers at standard rates and to remove the Reward from the customer's account on notice.
  25. Orange reserves the right to increase the Charge of the Reward or the minimum top up level at any time. Any increases will be posted on the website. Once any increase has commenced, customers will be deemed to accept these changes if they continue to use Orange Services.
  26. Orange reserves the right to exclude numbers from being selected as a Magic Numbers and to remove numbers from the Magic Number lists of any customer at any time. Customers will be sent a text telling them that a Magic Number has been removed from their Magic Number list. Customers are able to nominate another Orange number to replace the one that has been removed.
  27. Orange reserves the right to suspend the addition of further Magic Numbers to a customers list at any time.
  28. Orange reserves the right to amend or vary these terms and conditions or to withdraw the Offer at any time on reasonable notice.
  29. Service is subject to the Terms and Conditions for the supply of Orange pay as you go Services, a copy of which can be found at the back of your Orange phone User Guide or SIM pack. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the supply of Orange pay as you go Services the latter will prevail.

Terminology

  • Monthly Analysis - all top ups made during the Monthly Analysis Period are analysed on the Analysis Date and the appropriate Reward/s provisioned within 72 hours.
  • Monthly Analysis Period - the period of time during which customers' top ups will count towards the total Accumulated Amount. This period will run from 00.00.00 on your Analysis Date until 23.59.59 on the day before your next Analysis Date.
  • Daily Analysis - the customers Accumulated Amount is checked daily to determine if they receive a Reward, rather than waiting until the next monthly Analysis Date.
  • Accumulated Amount - the value of a customers accumulated top-ups that will be used to determine if the customer qualifies for a Reward.
  • Analysis Date - the date on which a customers Accumulated Amount is analysed to determine if they qualify for a Reward.

Magic Numbers terms and conditions for pay monthly plans

  • 1. 'Free and unlimited calls to your Magic Numbers' ("The Promotion") is open until the 31st January 2007 to:

    a) New customers who connect to an 18-month Animal package;

    b) For Existing customers who are not on an Animal package and are staying on their service plan, Magic Numbers are available to customers who have 3 months of their minimum term to complete e.g. you are in:
    • month 10 of a 12 month contract
    • month 16 of an 18 month contract
    • month 22 of a 24 month contract
    By taking Magic numbers without migrating to an Animal package, eligible Customers agree to be subject to a minimum contract of 12 months (depending on which Talkplan you are on). If you choose a handset upgrade your contract term will be 18 months.

    c) For Existing customers who are migrating to an Animal package on an 18 month contract, will have Magic Numbers included in their service package. If you choose a handset upgrade your contract term will be 24 months.

    Once the phone is registered and active the customer will be able to enter their first Magic Number via the 'Your Account' section within the Orange web portal www.orange.co.uk/youraccount or through Customer Services by calling 150 from an Orange PAYM phone or 07973 100150 from any other phone.
  • 2. A Magic Number can only be a mobile phone number managed by Orange UK on the Orange Mobile UK network or the Orange UK Broadband Access network as part of the Wireless & Talk Service. On entry of a Magic Number, Orange will check to ensure that this Orange number is within the Orange number ranges and not one that has been excluded. It could take up to 24 hours for the Magic Number benefit to become active.
  • 3. Once the customer has entered the Magic Number system for the first time the customer will be entitled to nominate an additional Magic Number every 6 months. There is no limit to the number of Magic Numbers that the customer can have attached to their account, but only one number can be nominated every six months. The customer does not have to enter and save their Magic Numbers as soon as they become available, they can enter them at any time. The customer will be able to change any of their Magic Numbers once every 6 months, and every change will be confirmed to the customer by text message. It could take up to 24 hours for the Magic Number benefit to become active.
  • 4. Calls to a Magic Number will be free of charge.
  • 5. The Promotion is only available for standard person to person voice calls between Orange numbers at any time whilst within the UK. All other calls and services are excluded and will be charged at standard rates. Standard roaming rates will apply to Magic Numbers while calling from abroad. The Magic Numbers service is a one way reward, the nominee will not receive any reward, only the nominator will receive The Offer.
  • 6. A Magic Number will be removed from the customer's list if the number is ported out to another network or the number is disconnected for any other reason. Orange reserves the right to exclude numbers from being selected as a Magic Number and to remove numbers from the Magic Numbers list of any customers at any time. Once a Magic Number has been removed the customer will receive confirmation by text message advising they are able to nominate a replacement Magic Number. It could take up to 24 hours for the Magic Number benefit to become active.
  • 7. A customer migrating to a 12 month segmented proposition or to a pay-as-you-go proposition will lose the benefit of the Magic Numbers service when they notify Orange of their intent to make this change.
  • 8. The Promotion is subject at all times to a fair usage policy. Orange reserves the right to request that subscribers exceeding the limits set out below reduce their usage. In the event that usage continues to exceed these limits, Orange may at its discretion remove Magic Numbers from your account and refuse to allow further access to the Promotion. Currently high usage of the Offer is defined as more than 3 hours per magic number, per day.
  • 9. Orange reserves the right to introduce a Charge for calling a Magic Number at any time. Any increases will be posted on www.orange.co.uk/magic. Once any increase has commenced, customers will be deemed to accept these changes if they continue to use Orange Services
  • 10. Orange reserves the right to suspend the addition of further nominated numbers to a customers list and to remove numbers from the nominated number lists of any customer at any time.
  • 11. Orange reserves the right to amend or vary these terms and conditions or to withdraw the Magic Numbers service at any time on reasonable notice.
  • 12. The Promotion is subject to the Terms and Conditions for the Supply of Orange Services a copy of which can be found at the back of your Orange phone user guide and at www1.orange.co.uk/terms.html#2. Where there is an inconsistency between these Terms and Conditions and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
back to top

Magic Numbers terms and conditions for pay monthly plans

  • 1. Magic Numbers is open to new customers who connect to an 18-month contract and existing customers who are within the last 3 months of their current contract re-connecting to an 18-month contract without a handset upgrade or to a 24-month contract with a handset upgrade. Once the phone is registered and active the customer will be able to enter their first Magic Number via the 'Your Account' section within the Orange web portal www.orange.co.uk/youraccount or through Customer Services by calling 150 from an Orange PAYM phone or 07973 100150 from any other phone.
  • 2. A Magic Number can only be a mobile phone number managed by Orange UK on the Orange Mobile UK network. On entry of a Magic Number, Orange will check to ensure that it is a valid Orange number and not one that has been excluded. Orange will confirm that the chosen Magic Number is a valid Orange number. It could take up to 24 hours for the Magic Number benefit to become active.
  • 3. Once the customer has entered the Magic Number system for the first time the customer will be entitled to nominate an additional Magic Number every 6 months. There is no limit to the number of Magic Numbers that the customer can have attached to their account, but only one number can be nominated every six months. The customer does not have to enter and save their Magic Numbers as soon as they become available, they can enter them at any time. The customer will be able to change any of their Magic Numbers once every 6 months, and every change will be confirmed to the customer by text message. It could take up to 24 hours for the Magic Number benefit to become active.
  • 4. Calls to a Magic Number will either decrement a minute from the customer's airtime bundle - in order of bundle priority - or charge 12p out of bundle for the first hour of the call. The initial charge or decrement will be taken at point of call connection, therefore the call will cost the same if it lasts 1 second or 59 minutes and 59 seconds. If the customer has less than one minute left on their airtime bundle the call will be charged at the out of bundle rate and no decrement will be made to the customers airtime bundled minutes. No further charges will be applied to the customer for the first hour of the call. After 60 minutes, the call will be charged at standard tariff rates.
  • 5. The Magic Number service is only available for standard person to person voice calls between Orange numbers at any time whilst within the UK. All other calls and services are excluded and will be charged at standard rates. Standard roaming rates will apply to Magic Numbers while calling from abroad. The Magic Numbers service is a one way reward, the nominee will not receive any reward, only the nominator will receive The Offer.
  • 6. A Magic Number will be removed from the customer's list if the number is ported out to another network or the number is disconnected for any other reason. Orange reserves the right to exclude numbers from being selected as a Magic Number and to remove numbers from the Magic Numbers list of any customers at any time. Once a Magic Number has been removed the customer will receive confirmation by text message advising they are able to nominate a replacement Magic Number. It could take up to 24 hours for the Magic Number benefit to become active.
  • 7. A customer migrating to a 12 month segmented proposition or to a pay-as-you-go proposition will loose the benefit of the Magic Numbers service.
  • 8. The Magic Numbers service is subject at all times to a fair usage policy. The maximum total call duration to your Magic Numbers (per Magic Number) during a day is 6 hours. Should the customer exceed this limit, Orange reserves the right to charge subsequent calls to Magic Numbers at standard rates and to remove the Magic Numbers service from the customer's account on notice.
  • 9. Orange reserves the right to increase the Charge of calling a Magic Number at any time. Any increases will be posted on www.orange.co.uk/magic. Once any increase has commenced, customers will be deemed to accept these changes if they continue to use Orange Services
  • 10. Orange reserves the right to suspend the addition of further nominated numbers to a customers list and to remove numbers from the nominated number lists of any customer at any time.
  • 11. Orange reserves the right to amend or vary these terms and conditions or to withdraw the Magic Numbers service at any time on reasonable notice.
  • 12. Magic Numbers is subject to the Terms and Conditions for the Supply of Orange Services a copy of which can be found at the back of your Orange phone user guide and at www.orange.co.uk/terms.html#2. Where there is an inconsistency between these Terms and Conditions and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.